Frequently Asked Questions
1. How long does shipping take for normal products?
Shipping times for our normal products depend on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-3 business days, and creation/shipping takes an additional 7-30 business days. You will receive a tracking number to monitor the progress of your shipment.
2. How long does it take to create a custom piece?
The time required to create a custom piece depends on the complexity of the design and the availability of materials. Typically, the process takes anywhere from 1 to 4 weeks. Our team will provide you with a more accurate timeframe during the design consultation.
3. Can I provide my own design for a custom piece?
Absolutely! We welcome your unique design ideas. Our skilled designers will work closely with you to bring your vision to life while ensuring its feasibility and structural integrity.
4. How much does a custom piece cost?
The cost of a custom piece varies based on factors such as design complexity, choice of materials, and gemstone selection. During the design consultation, we'll provide you with a detailed quote based on your specific requirements.
5. Can I make changes to the design once the process has started?
We understand that design preferences may evolve during the creative process. Minor modifications can usually be accommodated. However, significant changes may require adjustments to the timeline and additional costs. We'll discuss any alterations with you to find the best solution.
6. Do you offer engravings for custom pieces?
Yes, we offer engraving services to add a personal touch to your custom piece. You can engrave initials, dates, names, or special messages, subject to the size and design of the piece.
7. What is your return or exchange policy for custom pieces?
Due to the unique nature of custom pieces, they are typically non-refundable and non-exchangeable. However, if there are any concerns with the craftsmanship or quality, please reach out to our customer service team, and we will gladly assist you.