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What so special about Blue Moon & Co?

Bluemoon is the world's leading Hip-Hop Jewelry brand. Made in-house and sourced using the best materials. Bluemoon & Co is an innovative, family run jewelry business with over +15 years experience. We know how important it is that the jewelry you wear reflects your personality, passions, and lifestyles. This is why our mission is to craft only the most exceptional jewelry pieces to fit every unique client. Visit our About Us page to learn more.

General

How do I order from Blue Moon & Co?

Ordering on Bluemoonandco.com is fast, safe and easy. Add the items you’d like to your cart then follow our simple checkout process. Once your order has been processed, you will receive an email confirmation.

How do I contact you?

For any questions or concerns, our support team can be reached from 10 a.m. to 5 p.m. (PST), Monday through Friday. You can reach us over the phone (213) 805-6949, email us at contact@bluemoonco.com or fill out our contact form.

How long will it take to receive my order?

We ship all orders within 3-5 days and take 2-days to reach your home. When the package is sent, we automatically send an order confirmation email. The email includes the tracking number which will allow you to track your package’s location If you somehow do not receive the email, please contact us and we will resend you the email.

What will happen if I accidentally put the wrong shipping address?

Please contact us immediately for an address change. You will be subject to extra fees. We are not responsible for any package losses.

Is it safe to checkout with Blue Moon & Co?

Of course! Blue Moon & Co employs different security measures to ensure that all your information is kept safe. Blue Moon & Co uses SLL Encryption technology everywhere!

What payment methods do you accept?

We accept Paypal, American Express, MasterCard, Discover and Visa.

Can I visit your store?

Yes, we are located in the heart of the jewelry district in downtown Los Angeles. We operate by appointment only. If you’d like to come to discuss a custom piece or shop our signature pieces, please schedule an appointment.

Shipping & Returns

What is your return policy?

Returns: We offer 14 Days from date of purchase + 15% Restocking Fee Applies (No exceptions!) One-Time Exchange: 14 Days from date of purchase. We do not allow more than 1 exchange per transaction.

Do you insure all shipments?

Yes, we insure all shipments. We ship FedEx 2-Day insured in the U.S only. We do not offer international shipping at this time.

Do you ship internationally?

We do not currently offer worldwide shipping but are expecting to in the near future.

Warranties & Policies

Do you offer a warranty?

We guarantee our workmanship and take responsibility for any structural defects. Your jewelry is under warranty for any manufacturing defects (in material or workmanship) for a lifetime months from the date of purchase. This does not cover lost items, scratches, damages caused by accident (bent ring, broken chain), abuse, neglect, improper use or storage of the product, unauthorized modification (resizing or any repair work done by a third party), or normal wear and tear.

Do you offer a Certificate of Authenticity?

Certificate of Authenticity is provided for pieces over $5,000. All the materials (metals, diamonds, and gemstones) we sell are authentic and properly specified in your proposal agreement.

Do you offer appraisals or insurance?

We offer appraisals for insurance purposes for $150 per piece. We also sell insurance services to protect your piece from loss.

What if an accent stone falls off?

If any small accent gems (<$100 value) break or fall out of their settings in the first year or within a year of us performing maintenance on the ring, we’ll replace them free of charge.

Size and Fitting

I just got my ring but it doesn’t fit, can i get it resized?

Sure, we know it’s not easy to get the perfect size the first time. Blue Moon offers one complimentary resizing within one size. It will take us approximately 1 week to complete the repair and send it back to you or you can make an appointment with us and do it locally if you are in the area.

How do I get my partner's ring size without them knowing?

Start by asking your significant others friends and family. Have them take them to a local jewelry shop to see what their ring size is. When they get sizes, be sure to take note on which type of sizer they use whether it’s thin or wide.

Jewelry & Metals

What can I do with my old jewelry?

If you have jewelry that you are not wearing any more, we can recycle the materials and turn it into a custom piece! We can also offer you credit which can go towards your new piece.

Do you do custom work?

Yes, we specialize in custom pieces. You name it, we make it. Check out our custom pieces information page on the header above. Step 1: Submit a Quote Please fill our custom jewelry form to receive a complimentary quote. Our team of experts are ready to help you successfully design your future concept. Step 2: Concept Design Our jewelry specialists will take your concept and go through our step-by-step creative design process based on your ideas and materials needed. Our jewelers are GIA (Gemological Institute Of America) certified and ready to fulfill your needs. Step 3: CAD & Wax Models Once you approve your concept design and place an order, it’s time to make your piece come to life with our Computer Aided Drafting (CAD) models. CAD models give you a better idea of how the pieces will be crafted. Step 4: Finished Piece Your beautifully completed piece is inspected by our quality assurance team and then shipped in a masked package.

What is the difference between karat and carat?

Karat is the unit used to measure the purity of gold. Carat is used to measure the weight of diamonds and gemstones.

What is the Karat Purity chart?

10 karat = 41.7 % gold 12 karat = 50.0 % gold 14 karat = 58.3 % gold 18 karat = 75.0 % gold 22 karat = 91.7 % gold 24 karat = 100% Pure gold

Do you offer jewelry cleaning?

We offer Life-Time Jewelry Cleaning for any pieces purchased from Blue Moon & Co. If purchased elsewhere we will clean for a fee.

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